Give your customers the best digital experience as your team respond instantly with personalised videos of your stock.
The Vehicles In Video app is helping revolutionise how the motor industry operates at every level, from dealer groups to independents, and is making the transition to a ‘digital first’ sales and servicing simple and cost-effective.
We take a consultative approach with all our VIV clients, gaining a deep understanding of their specific challenges before aligning those with the app’s flexible functionality to help deliver a superior digital sales and service experience.
The emphasis is on simplicity and reducing how long it takes you to create and send top-quality professional vehicle videos before delivering a great digital customer experience that leads to more sales.
And that’s important as EY found 66% of car buyers would be happy to go through the whole purchasing process entirely online. Not only that, prospects are three times more likely to respond to your text messages than any other type of communication.
The VIV app comes with a wide range of features and functionality and crucially lets you respond to customers instantly with personalised video. Among VIV’s unique features is the ability to access your vehicle video inventory from anywhere, making it effortless for all members of the sales team at different locations to send the same video to multiple customers without starting from scratch. VIV also allows users to send a fully bespoke personalised video to cover all aspects of your customers journey.
User chooses their preferred video option between Inventory or Bespoke video.
Send a personalised video from your inventory instantly to your customer. With options to personalise the video using features such as intro/outro clips and voice-over.
Record and send a fully personalised experience through bespoke video for your customer. With the use of our in-built camera, users can create professional and personalised videos with ease.
Send your videos to new or existing customers via WhatsApp/SMS and email. With many integrations sending personalised videos has never been easier.
Users will receive multiple notifications from your customers engagement with your landing pages. These include watch time, video rating, direct messages and CTA notifications.
Communicate directly with your customers answering any of their questions after they have watched their personalised video.
Track individual customer behaviour and data through our intuitive dashboard. Users also have visibility of where they are positioned on our top performers section.
The VIV app is the natural choice for any size of dealership and we can integrate with call centres.
The app can eliminate common call centre digital journey challenges by sharing sales executives' personalised videos on behalf of individual dealerships. This leaves sales teams free to focus on selling while the customer enjoys a seamless experience with earlier engagement and faster response times. And all that leads straight to more sales.
Want to understand how VIV can work with you? Book a demo and we will show you exactly how the VIV app could revolutionise your auto business.
Customer will receive a unique link to their personalised video via WhatsApp/SMS and email.
Customers are directed to your branded landing page to watch their personalised video including vehicle imagery, contact details and CTA's.
Customer can contact your users through their chosen path such as 2-way chat, CTA's and direct user contact details.
Users will receive multiple notifications from your customers engagement with your landing pages. These include watch time, video rating, direct messages and CTA notifications.
As part of the VIV app, you get your personalised dashboard. From here you can access a detailed range of actionable data to help you measure vital metrics, all presented in one consistent style. From the dashboard, you can also monitor each inquiry, respond directly to customers, and assign team user roles to limit accessibility.
Want to understand how VIV can work with you? Book a demo and we will show you exactly how the VIV app could revolutionise your auto business.
Is your dealership digitally ready? The VIV app seamlessly fits into your business so you can respond by video instantly, no requirement to move stock, send responses when your dealership is closed and so much more.
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