VIV Enhanced

Give your customers the best digital experience as your team responds in real time with personalised videos of your stock.

The VIV Enhanced sales journey

VIV Enhanced is our mid level app, perfect for small to large dealerships who are looking to become digital first. VIV Enhanced comes with a wide range of features and functionality and crucially lets you respond to customers in real time with personalised video. You can make the VIV Enhanced app yours by adding your logo, branding and colours and access pre-built templates with different calls to action. Among VIV’s unique features is the ability to access your video library from anywhere, making it easy for different members of the sales team to send the same video to multiple customers from different locations without starting from scratch.

Choose vehicle

Choose the vehicle a customer has enquired about from your dealership library

Add personalisation

Option for personalised intro, outros and voiceover

Source of enquiry

Track the origin of leads such as Autotrader, CarGuru, social media

Send video

Send video to a new or existing customer video SMS

App data

Track individual customer behaviour and data

Interested? Book a Demo

Want to understand how VIV can work with you? Book a demo and we will show you exactly how the VIV app could revolutionise your auto business.

The customer journey

Receives email & SMS

Customer will receive a text message with a unique link to their video

Landing page

Directed to your branded landing page with personalised video and vehicle information

Key information

Customer can view vehicles information and metrics (pulled from DVLA)

Make contact

Customer can contact you, book a test drive, or explore finance options direct from the app and in real time

Take a closer look

As part of the VIV app, you get your personalised dashboard. From here you can access a detailed range of actionable data to help you measure vital metrics, all presented in one consistent style. From the dashboard, you can also monitor each inquiry, respond directly to customers, and assign team user roles to limit accessibility. 

Also offer servicing?

The VIV offering is not limited to only sales, we have servicing product too. Interact with service centre customers using VIV to make the whole process easier by drastically reducing how long it takes to get the go-ahead for work to begin. 

As well as speeding up the approval process, and so making space for more service jobs, and giving the customer peace of mind, the video also creates a valuable record should there ever be a dispute down the line.